How long does an audit take?

The number of days will be confirmed following discussion with the client and Diverse Matters. Additional days may be required due to size of the organisation, additional time required to carry out the audit in additional languages or other additional work carried out as agreed with the client.

The full process generally takes approximately 8 weeks. This includes time for meetings/communication with clients, interviews, data collection,  surveys, reviewing policies, website, social media and report writing. Timescales can be amended by the client eg if they would require longer response times for the survey, completion of self-assessment.

Audits for larger organisations/businesses may take longer than 8 weeks.  This will all be scoped and agreed prior to delivery.

Diverse Matters have developed a framework for the audit to ensure the audit provides you with clear guidance, recommendations and next steps to enhance practice.  In addition to recognising good practice.


When would I do an audit?

It can be difficult for organisations to know where to start when it comes to addressing diversity and inclusion. An audit can assess where your organisation is at. if your organisation is fair and inclusive in all its processes.  As part of our full Diversity and Inclusion audit we cover a range of areas including Policy and Strategy, Recruitment and Retention, Services /Service Delivery,  Culture, Behaviour and Belonging, Learning and Development and leadership commitment to inclusion. Following the audit, you can then develop a plan of action.

What types of audits do you deliver?
  • Diversity and Inclusion audit
  • Cultural Audit
  • Inclusive Recruitment Audit
  • Education Audit - Diversity and Inclusion Audit for Schools/Colleges/Universities

If you require Diverse Matters to carry out a bespoke audit eg focus on key areas we can work with you to agree which areas you would like to specifically work on. Our audits also include addressing all protected characteristics/equality groups but if requested we can specifically focus on one specific group eg race/ethnicity, disability, LGBT+


Do you deliver training face to face and webinar?

Yes we can deliver both

Virtual webinars accommodate 25 participants maximum.

Face-to-face on-site training is delivered to 16 participants maximum

Our webinars are very interactive with a range of methods used in addition to trainer facilitation.  This includes polls/quizzes, breakout rooms sessions, scenarios and discussions.

Do you deliver Hybrid training (some in the office/some online)?

Yes we can. However, we would only recommend this in very specific circumstances. We have done this where participants have not been in the same country.

We find that for facilitation and group engagement it works better if we are only using one platform for delivery.

How big a group can you deliver training to?

Generally, we deliver virtual webinars to 25 participants maximum. Face-to-face on-site training is delivered to 16 participants maximum.

We find that setting a maximum for these groups allows for open honest discussion in a safe and non-confrontational environment. We divide into smaller groups for more detailed discussion, when facilitating virtually we do this using break out rooms

However, we can deliver to any size group. Larger groups may require more trainers proportionally, for which there is an additional cost.

How do we know if we need diversity training?

Diversity and Inclusion training helps to:

  • Enhance awareness and understanding of the value of an inclusive workforce/meeting the needs of diverse service users and clients
  • Enhanced engagement of staff and volunteer teams.
  • Enhance knowledge of good diversity and inclusion practice in the workplace.
  • Ensure staff/managers are meeting your legal obligations.
  • Improve outcomes as an organisation.

In addition, it would support you to ensure you are adhering to the Equality Act 2010.  So, if you haven’t done so already now is a good time to start.

Training can support team members gain a greater understanding of a wide range of lived experiences, enhance practice and support you to enhance your practice.

What are the benefits of us having training?

Diversity and Inclusion training helps to:

  • Enhance awareness and understanding of the value of an inclusive workforce/meeting the needs of diverse service users and clients
  • Enhanced engagement of staff and volunteer teams.
  • Enhance knowledge of good diversity and inclusion practice in the workplace.
  • Ensure staff/managers are meeting your legal obligations.
  • Improve outcomes as an organisation.

Our training is always action focused and specifically tailored to ensure that the training supports participants to enhance their practice and how they work with their colleagues, line management reports, service users/customers/clients.

Do you deliver face to face training anywhere in the UK?

Yes, we can deliver anywhere in the UK. In fact, following the pandemic, when a lot of our training moved online, there has been an increased demand for face-to-face training.

What’s the difference between online and face to face training?

There is very little difference in terms of content and style of delivery. All training is delivered in an engaging and interactive way, without making anyone feel uncomfortable or singling anyone out.

The main difference is online webinars can accommodate larger groups of participants.

You can choose to have this delivered in two ways – a smaller group where everyone is visible with their videos on and discuss issues (maximum of 25 participants). The other option to deliver to up to 100 people but everyone will be put on mute, but they would engage via the chat box
The webinars are delivered by Zoom (or an alternative online system).

We deliver to meet the clients needs – the main aim is to enhance learning and remove any barriers to learning whether this is face to face or online.  Online can be preferable where there may be members of the team placed regionally, nationally or globally.

The course I am looking for is not on your website? – do you deliver other courses?

All our training and consultancy is designed and delivered bespoke to your specific requirements.  This can be discussed in a complimentary call with our business development team. For more information, please contact via any of the following methods.

Email: hello@diversematters.co.uk
Phone: 02475 101500
Website: diversematters.co.uk

How do I find about what courses you deliver?

You can find a list of our standard training courses here

We also offer bespoke courses designed to your exact requirements. This can be discussed in a complimentary call with our business development team

Working with Diverse Matters

What are your prices?

We have standard rates for all the services we deliver.

However, we use a bespoke and tailored approach to ensure our services meet the individual needs of an organisation.

You can access a complimentary 30 minute meeting with our business development team to discuss your requirements, and they will make recommendations about services that meet your needs, contact hello@diversematters.co.uk to book your meeting.

Does Diverse Matters work with non-UK countries?

Yes, we have delivered virtual webinars and consultancy worldwide. 

We can also deliver face-to-face training outside of the UK dependent on location

What experience does your team have in delivering Diversity solutions?

Natasha Broomfield-Reid, our Director, has over 25 years’ experience of working within the diversity and inclusion field, and prior to setting up Diverse Matters and was the Head of Equality, Diversity and Inclusion for Victim Support.  Natasha led the organisation to become a Stonewall top 100 employer, Top Trans Inclusive Employer, achieve the ‘Leaders in Diversity’ accreditation from the National Centre for Diversity and be a Top 50 Inclusive employer.   Natasha also held roles of Head of Development for Equal Approach (now EA Inclusion) and Head of Diversity, Inclusion and Wellbeing for law firm – Mills & Reeve.

Our consultants have extensive experience in planning and delivering EDI services.  Many having over 20 years experience in a wide range of sectors. You can see our range of consultants and their experience here  

What if we are at the beginning of our journey and haven’t done anything yet?

As a business you may not have started to think about inclusion, diversity or accessibility.  Do not worry Diverse Matters will support you at whatever stage in your journey in enhancing Diversity and Inclusion practice.

Whether you would like to enhance the skills of your teams, develop your Inclusion strategy or meet the needs of your diverse clients/service users we use a bespoke and tailored approach to ensure that the approach works for you.

tart the process and journey now.  It will make a positive difference!

What are our legal obligations regarding equality and diversity?

Organisations in the UK delivering services should adhere to the Equality Act 2010 and
The Equality Act 2010 – Employer Responsibilities include:

  • EDI training for staff
  • Communicating EDI policies
  • Ensuring performance management systems address equality and non discrimination.
  • Implementing and easy to use and well publicised complaints procedure.
  • Reviewing practices to ensure they do not disadvantage particular groups 
  • Conducting quality of service reviews
  • Monitoring
  • Implementing adjustments
What are the benefits of us working with you?

Embedding diversity and inclusion within the functions of your organisations ensures that you perform better, enhance team retention, meet equality legislation and address the needs of service users and clients more effectively.

We pride ourself in being honest in our work in addition to being knowledgeable and only delivering what is needed.  We will provide our advice and guidance but will only do so after we have had a good grasp of your current issues.

Why should I choose Diverse Matters and not another Diversity and Inclusion consultancy?

There are lots of great Diversity and Inclusion consultancies but what you will find about Diverse Matters is that we are person/client centred and will work with you to find the best solutions and support for you.  We will never suggest anything you don’t need, and we will always be honest with you and are not afraid to have a difficult conversation if we need to. Ultimately, we want the best for your organisation and your teams so you can authentically and with action enhance inclusive practice.

Our team is exceptional is that several our consultants have over 20 years’ experience.  Our teams include specialists such as Diversity and Inclusion specialists, Learning and Development specialists, Leadership and Management specialists, Education specialists, Coaches, Mediators, consultants who specialise in race, sex and gender, gender identity, LGBT+, disability, mental health and wellbeing.  The team come from a wide range of backgrounds and lived experiences which support the implementation of our services.

All our team are passionate about Diversity, Equity and Inclusion and genuinely want to make workplaces a good place to work and services that meet diverse needs.

You can find out more about our team here

When could you start? How long would I have wait before you could work with us?

This is very much dependent on how busy we are and the availability of consultants.

We match consultants with experience of the business or sector.

Generally, we require a minimum 4 weeks notice. However, we often work with much shorter notice periods if there is a deadline or specific date to work to.

We are a very small organisation – do you offer different rates depending on the size of your organisation?

Yes, we have a pricing structure based on size of business and business sector as below

  • Private Sector
  • Public Sector
  • Charity 
  • Small Charity
What sectors do you work in?

It may be easier to say what sectors we haven’t worked in. We work in a vast range of sectors ranging from large multi nationals to small start-ups and charities. You can find out more about our clients here.

What feedback have you had from previous clients?

You can access client testimonials here.

Joining Diverse Matters

I would like to become an Associate/Consultant and work for you? What are my next steps?

The first step would be send us some information regarding your current and previous work experience (to hello@diversematters.co.uk).  Our team will then review this and if your skills are what we are looking for, we will get in touch and set up a meeting to discuss further.  Next steps will include an interview and/or assessment.

Alternatively, you can keep an eye on our socials for any job or consultant vacancies.

Twitter: @diversematters1
Linkedin: diverse-matters-uk
Instagram: diverse_matters
Website: www.diversematters.co.uk

You can also look on our news and blog for any vacancies.

Guest speaking

Do you deliver at conferences and seminars?

Yes, we have extensive experience delivering at conferences and seminars.

We are looking for a speaker for an event to talk about Diversity – can you help?

Yes. We have frequent request to speak at events. If you would like further information, you can contact us using any of the platforms below.

Email: hello@diversematters.co.uk
Phone: 07957 264226
Website: diversematters.co.uk


What services do you deliver as part of your consultancy offer?

We offer a range of consultancy services including:

Policy reviews, delivering focus groups/listening sessions, carrying out diversity and inclusion research, carrying out equality impact assessments/equality analysis, demographic data monitoring, staff engagement surveys.

This is not an exhaustive list so please do get in touch if there is any other consultancy support you require.  We have experienced diversity and inclusion consultants, researchers and specialists.